Frequently asked questions
Quick answers to common questions about rental software — pricing, setup, features, and local payments
Updated for 2026 · No hidden fees · 15-minute setup
This FAQ covers the most common questions operators ask about rental software. If you don’t see your question here, talk to sales or check our feature guide.
Choosing rental software is confusing
Hidden pricing
Most vendors make you book a demo before they tell you the price.
Wasted time on calls with the wrong vendor
Marketing fluff
Every platform claims to "do everything". Hard to know what actually works.
You choose based on guesswork
No local context
Reviews assume US/EU markets. Nothing about PromptPay, MoMo, or bilingual contracts.
Wrong fit for Asian operators
Straight answers, no demo required
Below are honest answers to the 12 questions operators ask us most often. Updated for 2026.
- Pricing
0% commission. Free forever.
No setup fees, no per-vehicle fees, no contract.
- Setup
15 minutes from signup to first booking.
CSV import, self-serve. No onboarding calls required.
- Local payments
PromptPay, MoMo, LINE Pay, Stripe — all built in.
No workarounds. Accept payments the way your customers pay.
- Support
In 4 languages, Asian business hours.
Real humans, not chatbots. <2 hour response time.
Common questions
Most asked How much does rental software cost?
0% commission on every booking and a free-forever core plan — no per-booking cut, no setup fees, no contract.
How long does setup take?
Ownima: 15 minutes (self-serve). Most other platforms: 2–5 days with onboarding calls. Enterprise software: 1–2 weeks with their team.
Is there a free plan?
Yes — free forever, no credit card, no time limit, 0% commission on bookings.
Does it support local payments?
Yes. Ownima has native PromptPay (Thailand), MoMo (Vietnam), LINE Pay (Japan), and Stripe for international cards. Other platforms require workarounds.
Can I import my existing customer list?
Yes. Import via CSV (Excel) with name, phone, email, and any notes. We deduplicate by phone and email automatically.
What about bilingual contracts?
Yes. EN/TH, EN/VI, EN/RU out of the box. Other platforms either don’t support it or charge extra.
How do deposits work?
Pre-auth via Stripe (recommended), or cash deposit logged against the contract. Auto-released on return; partial capture for damage.
Can I see my rental history?
Yes. Customer record shows all past bookings, payments, and damage claims. Searchable by customer name, phone, or email.
Does it work with my existing website?
Yes. Embed the booking widget on any site (WordPress, Wix, custom). Or use the included hosted booking page on your own domain.
What if I need support?
Local support in 4 languages (EN, TH, VI, RU). Real humans, not chatbots. Same timezone as you. Response time: <2 hours on business days.
Can I cancel anytime?
Yes. No long-term contract. Cancel anytime and your data is exported in CSV format.
Is my data backed up?
Hourly snapshots with 30-day retention, geo-redundant storage. Export everything to CSV at any time.
Questions specific to your market
Most asked Does it support PromptPay?
Yes. PromptPay is built in — no third-party plugin. Customers scan QR at checkout or booking confirmation. Includes Thai VAT 7% calculation.
Can I send reminders via LINE?
Yes. Ownima integrates with LINE for booking reminders, return notifications, and payment confirmations. Thai operators can use LINE instead of SMS.
How does Thai contract work?
Ownima generates bilingual TH/EN contracts with Thai VAT, deposit rules, and damage liability clauses. Print or send digitally — no custom template needed.
Does it support MoMo payments?
Yes. MoMo is built in for Vietnamese operators. Customers pay via MoMo QR at booking. Also supports Zalo Pay and bank transfer.
How does e-invoice work in Vietnam?
Ownima generates e-invoices compliant with Vietnamese regulations. VAT 10% is calculated automatically. Export to PDF or send via Zalo.
Can I communicate via Zalo?
Yes. Zalo notifications for booking confirmation, return reminders, and payment receipts. Vietnamese operators prefer Zalo over SMS.
Does it support SBP (Fast Payments) and Russian payment methods?
Yes. SBP (Fast Payments) is built in — customers pay via QR code. YuKassa and Sberbank are also supported.
Does it integrate with 1C (1C enterprise accounting)?
Yes. Ownima exports daily transactions in a format compatible with 1C:Enterprise. Daily automatic export.
How do Russian rental contracts work?
Ownima generates rental agreements compliant with Russian law — with automatic deposit calculation, vehicle handover acts, and damage documentation.
Start your first booking in 15 minutes
No credit card required. Free forever.